(no subject)

[katia]

Arfdyfgjkl;' Anngry, so angry. Also sad :(((

I don't know if I mentioned that but I got a shiny new laptop for my birthday, I have had it for three days and now it is BROKEN. The backward slash button is constantly pressed which makes it impossible to use as it makes about a page in word by itself after a minute or two, the mouse touch pad doesn't always click it makes a really weird noise when I turn it on. All in all not huge faults but after three fucking days you would thin there wouldn't be any faults.

Have spend all morning on the phone, most of the time just waiting for someone to pick up, oh wonderful support people how much I hate all of you. pojoihvugcyfxdtzrsweays5d6tufgum'zjsd Just, god I am going to Oxford on Thursday I need a working laptop to be here before then, I want it to be replaced or returned or something and SOON and there is noone I can actually talk to who can help me. They all just give me a different number where they tell me they are either busy or open only during office hours, which is really fucking frustrating, asdhgcefihry.

My shiny new laptop is not so shiny anymore. :((((

In other news I got an email from one of my college sons this morning, yay he sounds really nice *is a proud mother*

Why do I only end up posting when I am angry or upset? Nevermind. Off to call them again.

Comments

[sigisgrim.livejournal.com]

Ah, an Acer. I've seen problems with those before, not only with the hardware but with the customer service. A previous IT Director that I worked for got himself a new Acer laptop a couple of years ago. It had problems (I can't remember the details), it eventually went back. Several weeks later it turned up again, it still had problems. A lot of shouting occurred on the 'phone. A new one turned up and they didn't collect the old one. He ended up with two laptops, one working and one not quite working.

My recommendation would be to ask for a refund from the people it was bought from. Then go and buy a different laptop. Three recommendations (from PC Pro). I've expanded on the one I think will be most likely. If you want more details on the others let me know. All information taken from PC Pro issue 145 Nov 2006.

Business Notebook
Model: Dell Latitude D620
Price: £1065 inc VAT
Supplier: 0870 152 4699
Internet: www.dell.co.uk

Value Notebook
Model: Lenovo 3000
Price: £561 inc VAT
Supplier: www.shoplaptop.co.uk
Internet: www.lenovo.co.uk
A webcam and widescreen TFT, plus a DVD writer and 80GB of storage at a low price. Decent battery life and a dual-core processor make this superb value.
1.66GHz Intel Core Duo T2300E; 512MB RAM; 80GB Hard Kisk; 8X DVD writer; Intel GMA 950 graphics; 15.4in 1280 x 800 TVT 802.11ABG wireless networking; Windows SP Pro; 1year Return to Base warranty; 2.7Kg; Part Code TY6UUK.

Desktop Replacement
Model: Rock Xtreme CTX Pro
Price: £1761 inc VAT
Supplier: 08709 909090
Internet: www.rockdirect.com

[kuteki.livejournal.com]

Thanks for all this information, I already have experience with their brilliant customer service and am definitely demanding my money back as soon as I manage to actually speak to anyone. It's just that I don't have time for this.

[sigisgrim.livejournal.com]

Try trading standards; you should be able to find them in the 'phone book, or yellow pages.

Also talk to the credit card company, I assume it was paid for by credit card. They are jointly liable for any failure in the goods purchased.

If it was purchased either by mail order or over the internet then you have a period, I think seven days, in which to return it and get your money back, regardless of it's condition or whether it is faulty or not. Though if it isn't faulty you will have to pay the return postage and you won't get any money back for delivery to you.

Try writing to the Managing Director. Remind him that his company is in breach of the sale of goods act: the goods must be fit for the purpose, free from defects and something else which I can't remember off hand. This laptom clearly isn't "free from defects". It is the responsibility of the seller to provide either a replacement, a repair, or a full refund; the choice is the purchaser's.