Try trading standards; you should be able to find them in the 'phone book, or yellow pages.
Also talk to the credit card company, I assume it was paid for by credit card. They are jointly liable for any failure in the goods purchased.
If it was purchased either by mail order or over the internet then you have a period, I think seven days, in which to return it and get your money back, regardless of it's condition or whether it is faulty or not. Though if it isn't faulty you will have to pay the return postage and you won't get any money back for delivery to you.
Try writing to the Managing Director. Remind him that his company is in breach of the sale of goods act: the goods must be fit for the purpose, free from defects and something else which I can't remember off hand. This laptom clearly isn't "free from defects". It is the responsibility of the seller to provide either a replacement, a repair, or a full refund; the choice is the purchaser's.
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Date: 2006-09-24 03:02 pm (UTC)Also talk to the credit card company, I assume it was paid for by credit card. They are jointly liable for any failure in the goods purchased.
If it was purchased either by mail order or over the internet then you have a period, I think seven days, in which to return it and get your money back, regardless of it's condition or whether it is faulty or not. Though if it isn't faulty you will have to pay the return postage and you won't get any money back for delivery to you.
Try writing to the Managing Director. Remind him that his company is in breach of the sale of goods act: the goods must be fit for the purpose, free from defects and something else which I can't remember off hand. This laptom clearly isn't "free from defects". It is the responsibility of the seller to provide either a replacement, a repair, or a full refund; the choice is the purchaser's.